Privacy Policy

Last updated: 05.2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from LØK (the “Site”).

1. What We Collect

When you visit the Site, we automatically collect certain information about your device, including:

Browser type
IP address
Time zone
Cookies installed on your device
Pages visited
How you interact with the site

We also collect:

Name, email, and delivery address when you place an order
Payment info, processed securely via Stripe (we do not store this)
Optional: phone number if entered for delivery updates

2. How We Use Your Information

We use the info we collect to:

Fulfil orders
Communicate with you
Screen for fraud
Send marketing emails (only if you opt-in)
Improve your experience on our site

3. Sharing Your Info

We never sell your data.

We share your information only with:

Wix (our website provider)
Stripe (for payment processing)
Royal Mail or relevant couriers (for delivery)
Mailchimp (for emails, only if you subscribe)

4. Cookies

We use cookies to:

Keep track of your cart
Understand how you use the site
Improve site performance

You can disable cookies via your browser settings.

5. Your Rights (UK & GDPR)

If you are a UK or EU resident, you have the right to:

Access the personal information we hold
Request correction or deletion
Opt out of marketing emails anytime

To request this, email us at: hello@loksocks.com

6. Data Retention

We store order information for our records unless and until you ask us to delete it.

7. Contact Us

Questions? Want to view, correct or delete your personal data?

Email us at: hello@loksocks.com

Summary

We respect your data, your inbox, and your trust.
No spam. No shady sharing. Just grip socks and updates if you want them.

Accessibility Statement

At LØK, we believe strength should be accessible to everyone.

We're committed to making our website as easy to use and accessible as possible for all visitors, including those with visual, motor, and cognitive disabilities.

We aim to follow best practices under WCAG 2.1 guidelines to improve accessibility. If you experience any difficulty using this site, please contact us at hello@loksocks.com and we’ll do our best to fix the issue.